This is a real transcript from a real conversation.  
Cancel your credit card before you die..........(hilarious!)

Now some people are really stupid!!!!  Be sure and cancel your credit cards before you
die.  This is so priceless, and so, so easy to see happening, customer service being
what it is today.

A lady died this past January, and Citibank billed her for February and 
March for their annual service charges on her credit card, and added late fees
and interest on the monthly charge. The balance had been $0.00 when she died,
but now it was somewhere around $60.00.
A family member placed a call to Citibank.

Here is the exchange :

Family Member:   'I am calling to tell you she died back in January.'

Citibank :  'The account was never closed and the late fees and charges still apply.'

Family Member  : 'Maybe, you should turn it over to collections.'

Citibank : 'Since it is two months past due, it already has been.'

Family Member : So, what will they do when they find out she is dead?'

Citibank : 'Either report her account to frauds division or report her to the credit
bureau, maybe both!'

Family Member : 'Do you think God will be mad at her?'

Citibank: 'Excuse me?'

Family Member : 'Did you just get what I was telling you - You know the part about her
being dead?'

Citibank : 'Sir, you'll have to speak to my supervisor.'

Supervisor gets on the phone:

Family Member : 'I'm calling to tell you, she died back in January with a $0 balance.'

Citibank : 'The account was never closed and late fees and charges still apply.'

Family Member : 'You mean you want to collect from her estate?'

Citibank  : (Stammer) 'Are you her lawyer?'

Family Member : 'No, I'm her great nephew.' (Lawyer info was given)

Citibank:  'Could you fax us a certificate of death?'

Family Member : 'Sure.' (Fax number was given )

After they get the fax :

Citibank : 'Our system just isn't setup for death. I don't know what more I can do to

Family Member  : 'Well, if you figure it out, great!  If not, you could just keep
billing her. She won't care.'

Citibank:  'Well, the late fees and charges do still apply.'  (What is wrong with these

Family Member  : 'Would you like her new billing address?'

Citibank : 'That might help...'

Family Member : ' Odessa Memorial Cemetery, Highway 129, Plot Number 69.'

Citibank : 'Sir, that's a cemetery !'
Family Member : 'And what do you do with dead people on your planet???