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  Inquiries  
     
  This is a real transcript from a real conversation.  
     
 
     
Customer:     'I've been ringing 0800 2100 for two days and
can't get through to inquiries, can you help?'.
  
Operator:     'Where did you get that number from, sir?'.
            
Customer:     'It was on the door to the Travel Centre'.
            
Operator:     'Sir, they are our opening hours'.