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  This is a real transcript from a real conversation.  
     
 
     
           
Caller:          'Can you give me the telephone number for Jack?'
            
Operator:     'I'm sorry, sir, I don't understand who you are
talking about'.
            
Caller:          'On page 1, section 5, of the user guide it
clearly states that I need to unplug the fax machine from the
AC  wall socket and telephone Jack before cleaning. Now, can
you give me the number for Jack?'
            
Operator:      'I think you mean the telephone point on the wall'.